Community Resources


Agenda Legend
E = Emergency services
C = Crisis services
M = Mental Health Services
H = Health Services
DA = Drug and Alcohol Service

24/7 Line for Youth (E/C)
800-SUICIDE (784-2433)
A health, relationship, crisis, and information referral line for teens

California Poison Center - Bay Area (E/C/H)
800-876- 4766
1001 Potrero Avenue, Room 1E86, San Francisco, CA 94110
Provides information about all aspects of poisoning; referrals to treatment centers)

National Runaway Switchboard (24hrs) (E/C)
Crisis intervention and referrals (communication system for runaway and homeless youth)

California Youth Crisis Line (E/C)

Community Services Agency (CSA) (S)
204 Stierlin Rd. , Mountain View, CA 94043
Provides assistance with clothing, food, employment, housing, rental and financial needs; operates the Alpha Omega Rotating Shelter

CHAC (Community Health Awareness Council) (E/M/DA)
711 Church Street, Mountain View, CA 94041
[email protected]
Mental health counseling; suicide assessment; crisis/grief counseling; drug & alcohol assessment and treatment; family/couples counseling; Lesbian/Gay/Bi/Transgender counseling, support & outreach; psychological testing services; mediation and conflict resolution services. New Outlooks is an alternative for high school for students recovering from alcohol and drug abuse. This program allows students to complete high school in a supportive environment.

National Suicide Hotline (24hrs) (E/C)
800-SUICIDE (784-2433)

Bill Wilson Center (24hr Crisis) (E/M)
3490 The Alameda, Santa Clara, CA 95050
Crisis & short term housing (30 days); Individual & family counseling; Alternative school; Educational groups for ages 11-17 (open 24 hours); Counseling center - outpatient: individual; Couples & family counseling

Teen Hotline (Drugs) (E/DA/H)

Child Protective Services (CPS) 24hrs (S)

Rape Hotline (E/C)
Sexual Assault Crisis Services for Adolescents and Adults in Central Santa Clara County. (Our goal is to minimize the traumatic aftermath of sexual assault and to promote safety, freedom from abuse and mobility for all people.)

Planned Parenthood (H)
Birth control and gynecological services

National Council on Alcoholism (24hrs) (DA)
800-NCA-CALL (800-622-2255)
Alcohol and drug education and awareness

Support Network for Battered Women (C/M)
444 Castro Street, Suite 305, Mountain View, CA 94041
Counseling for victims of domestic violence; presentations on healthy relationships; training for peer education on domestic violence

Legal Advocates for Children & Youth (S)
11 W. St. John Street, #315, San Jose, CA 95113
Guardianships, emancipation, runaway assistance, pregnant and parenting teen project

KARA (grief support) (M)
457 Kingsley Avenue, Palo Alto, CA 94301-3299
Compassionate support to those who are grieving a death or facing a life-threatening illness

Anti-Hate Hotline (E/C/M/S)
Provides a centralized source for reporting and collecting data on hate incidents and hate crimes in Santa Clara County; makes referrals to mental health, law enforcement, Victim Witness Services, mediation and dispute resolution services for victims

National HIV Testing Resources (H)
Resources on HIV testing, Information about HIV/AIDS and testing

Lucile Packard Children's Hospital Teenage Health Resource Line (S)
888-711-TEEN (8336)
725 Welch Rd, Palo Alto, CA 94304
Anonymous, confidential phone line for teens to call for health information and community resources (i.e. hotlines, parenthood, etc.); calls answered by trained RNs

Los Altos Police Department (S)
650-947-2770 (business-24 hours)

Mountain View Police Department (S)
650-903-6344 (records); 650-903-6395 (24 hours)

American Red Cross (S)
400 Mitchell Lane, Palo Alto, CA 94301
Emergency assistance following a disaster (includes home fires); Emergency Communication Services for disaster victims or American military worldwide; First Aid training

Outlet Program (CHAC:LGBT) (M)
650-965-2020 x22
711 Church Street, Mountain View, CA 94041
[email protected]
Support, leadership training and advocacy for lesbian, gay, bisexual and transgender youth United Way "Help Link" (E/M) 800-273-6222

El Camino Hospital (Emergency Room) (H/S)
General hospital and emergency services, including psychiatric services

Mountain View Public Library Teen Zone (S)
585 Franklin Street, Mountain View, CA 94041
[email protected]
Free space for teens; provides multiple computers with access to Microsoft Office and the internet, popular music, anime and concert DVDs, current popular fiction and non-fiction novels and an extensive collection of manga and other graphic novels; tables available for group study; middle & high School core texts on reserve for student use

YMCA of the Mid-Peninsula (S)
2400 Grant Rd, Mountain View, CA 94040
Offers a variety of programs, including Y Child Care, Y Aquatics, Y Youth sports, Youth and Teen Fitness classes (All individuals are welcome to attend YMCA regardless of race, religion, sex, national origin, ability to pay or disability.)

CONTACT Cares of Silicon Valley (E/M)
PO Box 8021, San Jose, CA 95155
Immediate, live telephone response; 24 hours listening, counseling, crisis intervention, information and referral (The
teen is patched directly to whatever service is needed.); also provides an extensive telephone counselor training for teen volunteers

Albert L. Schultz Jewish Community Center (S)
650-493-9400 x243
4000 Middlefield Rd, Palo Alto, CA 94306
Teen council; teen lounge; community service project; peer tutoring; recreation; summer Leadership training program.

Family and Children Services of Silicon Valley (C/M/S)
75 Cambridge Avenue, Palo Alto, CA 94306
Since 1948, Family & Children Services of Silicon Valley has been improving the lives of children, teens, and adults in our community through emotional and mental health services. We counsel teens at risk of suicide, prepare foster youth for success, assist veterans and their families, and help families heal from violence, abuse, and addiction.

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